The Vital Few

Posted on September 13, 2021

In Six Sigma, the Vital Few represents the (20%) independent variables (X’s) which contribute to the maximum (80%) of the total variation. While this would be a perfectly good subject to write a quick tip about, I am not going to go there today. Instead, I want to take the concept of a vital few 

Are Your Employees Motivated?

Posted on September 8, 2021

A frequently mentioned topic that most struggle with is how to motivate people.  We know that motivation is an intrinsic quality and that some individuals have loads of internal motivation and others, well … they simply don’t.  The question becomes, “How do I motivate my employees?”  And while we can’t teach you how to give 


Posted on September 1, 2021

While it’s probably important that we can all do a yoga stretch that’s not the “flexibility” we’re talking about here. Emotional intelligent flexibility is defined as a skill where one is able to adjust their feelings, thoughts, and behaviors to changing situations, people that are different from themselves, and the possibility that we may not 

Reality Testing

Posted on August 25, 2021

Reality Testing can help us steer clear of disappointments and unexpected losses. We can look at this EI component a couple of ways 1) not living in the present or 2) believing something that isn’t reality. If you find yourself always looking back to “I have always done it this way” or looking forward to 

Impulse Control

Posted on August 18, 2021

In a society where instant results are expected from food service to e-mail responses it can be difficult to maintain impulse control. Being able to control your emotions and behaviors is essential for self-regard, successful interpersonal relationships, and stress tolerance. When we react too quickly in a situation and follow our immediate emotions we’re most 

Brainstorm Advisory

Posted on August 11, 2021

In a typical brainstorming session, you pack the room full of people and start shouting ideas at a facilitator. The facilitator then writes the ideas down on a whiteboard. The extroverts in the room dominate the session by simultaneously throwing out their solutions or even ridiculing those offered by the other participants. The introverts in 

Zoom Fatigue

Posted on August 4, 2021

Remember the days when we could attend a meeting in person? We would grab all of our meeting essentials (laptop, pad and pen, cell phone, etc.) and walk into a room where we could see others around us. Today (for most of us), we sit/stand in-front of a screen looking straight ahead and sometimes asking 

Stress Tolerance

Posted on July 28, 2021

Nerve-wracking, and overwhelming situations often come unannounced.  When this happens we naturally move to either a fight or flight reaction and neither reaction is likely to help.  Stress tolerance helps us recognize when we’re feeling stressed so we can control our impulse of fight or flight, consider our own personal health and the relationship(s) involved. 

The Interrupter

Posted on July 21, 2021

Interrupting someone is a bad habit we can all fall into, often, without realizing it. Yes, it’s rude, frustrating and can lead to areas of unproductive behaviors and relationships. Do you know someone that constantly interrupts while you are talking? I don’t know about you, but I’ve found myself doing this at home and at 


Posted on July 14, 2021

Have you ever had days where you felt a loss of motivation or emotional depletion? You may have been experiencing burnout. The concept of “burnout” was first brought up in the 1970s by Herbert Freudenberger. It is now officially recognized by the World Health Organization as an occupational phenomenon, not a medical condition. Some common