Social ManagementSocial management is a skill that allows you to act in ways that motivate, inspire and harmonize with others, while also maintaining important relationships. Through influence, coaching, mentoring, and managing conflict you can transform your team.

If you want to, you can change the atmosphere of an entire room filled with people. If you’re paying attention to them, and pick up on negative emotions, you can redirect the focus of conversation to a healthier dialogue using mutual purpose and mutual respect skills learned in Crucial Conversations.

Things to practice: Try interacting with your server the next time you visit a fast-food or sit-down restaurant. Ask them questions about themselves, listen, and show interest in them as well as thank them for taking care of you – then see if you don’t leave them smiling from ear to ear. Use this same practice to stay attune to your team members every time you see them.